Red Alert

Posts Tagged ‘Stephen Conroy’

Telco consumers need a voice and guaranteed standards

Posted by Clare Curran on March 3rd, 2010

Thoughtful editorial by the NZ Herald yesterday about Telecom’s XT woes, its culpability and the possible role of government.

Two sentences I particularly agree with:

“Few things are guaranteed to raise ire as much as a useless piece of expensive technology.”

“There comes a point when nothing can compensate for a piece of equipment that does not work when needed.”

I also agree with Ernie Newman of the Telecommunication Users Association (TUANZ) who says that if Telecom did not do something drastic to help its customers, it was time for the Government to step into what was a national economic issue.

But what I don’t agree with is the Herald’s conclusion that:

such a situation would exist only if Telecom enjoyed monopoly status in the mobile-phone market. Such is not the case, with Vodafone and the fledgling 2degrees offering competition. That means it falls to Telecom’s customers to punish the company if they so wish.

Three points to make here.

The XT network is part of New Zealand’s core infrastructure. People rely on it for communication; social, business and emergency. Competition does not overturn this. Steven Joyce is moving in this direction by indicating that mobile performance standards may be regulated under the TSO (the old Kiwi share). We agree but regret it is necessary.

Then there’s consistent standards. The failure of 111 has drawn attention to the nature of our critical infrastructure. Too many NZers rely on mobile phones for most, if not all their calls for this not to be an issue. Are there consistent standards for delivery of service to NZers? Are there consistent standards that a network must meet in order to remain viable?

And a government that takes information access seriously ought to be procative about ensuring progress towards universal availablity and reliability.

And finally, who should be representing the voices of New Zealand people on these issue? TUANZ has a mandate to represent the players in the marketplace. It does a good job, but its mandate isn’t to speak on behalf of New Zealand domestic consumers.

Consumer NZ has made one statement to my knowledge, advising XT customers to contact Telecom if they have problems or rival networks to negotiate the best deal. That’s fine, but it’s not really sticking up for people is it.

As for the Ministry of Consumer Affairs! What is it that they do again? Under Heather Roy?

That leaves the Labour Opposition.

In Australia, the Communications Minister Stephen Conroy recognised there was a gap early on and established (and properly funded) a new body to represent consumers; ACCAN, the Australian Communications Consumer Action Network.

This is what they do, and I think New Zealand should consider whether it needs a similar body.

ACCAN is the peak body that represents all consumers on communications issues including telecommunications, broadband and emerging new services. ACCAN provides a strong unified voice to industry and government as consumers work towards availability, accessibility and affordability of communications services for all Australians. Consumers need ACCAN to promote better consumer protection outcomes ensuring speedy responses to complaints and issues.


Censoring the internet… will NZ follow Oz?

Posted by Clare Curran on December 29th, 2009

Some worrying developments are occurring across the Tasman as Australian Communications Minister Stephen Conroy presses ahead with his plan to censor the internet after Government-commissioned trials found filtering a blacklist of banned sites was accurate and would not slow down the internet.

Conroy announced he is making it mandatory for internet service providers (ISPs) to block a secret blacklist of “refused classification” (RC) websites for all Australian internet users.

Legislation to implement the scheme will be introduced before the federal election next year.

The announcement, made in the week before Christmas, has infuriated the Australian online community and spurred a campaign called No Clean Feed calling for a blackout. Another campaign by Get Up is also running. Trevor alerted us to this last night.

The campaign has echoes of the copyright campaign launched here in early 2009 to draw attention to the impact of Section 92A on ISPs which would have been required to cut off users’ internet connections based on accusation of copyright infringement.

The NZ (National) government, after much urging, eventually pulled its finger out and re-worked Section 92A. Legislation is to be brought before Parliament early next year. It requires vigorous scrutiny as copyright is a touchstone issue in the digital era. The NZ legislation is being watched around the world and will impact on other jurisdictions.

NZ, under the previous Labour Government, also introduced a test filtering programme blocking access to the approximate 7000 websites known to deal with exclusively child sexual abuse imagery.

Previous Labour Comms Minister David Cunliffe stated at the time that NZ had no intention of following Australia’s legislation of mandatory filtering of ISPs. NZ’s response to undesirable material has been an emphasis on education, as demonstrated by Netsafe.

In Australia, Stephen Conroy’s proposed laws go a lot further. While initially promoted as a way to block child pornography, the censorship policy has been extended to include a much broader range of material, including sites depicting bestiality, sexual violence, detailed instruction in crime, violence or drug use and/or material that advocates the doing of a terrorist act.

He has some strong arguments; that the filtering scheme will not affect speeds on the internet, that the only material being blocked is Refused Classification (RC) material that is already illegal; that there are mechanisms in place for correcting mistakes; and that the filter is not a silver bullet answer to protecting Australian children.

All laudable arguments. There are some points I’d like to make though.

Firstly, any material relating to child abuse is illegal and abhorrent. We support a system that enables ISPs to block this material. We support more work around exploring the best ways to do this.

The NZ system currently works on an “opt in” basis. It’s not mandatory. There are strong arguments against mandatory filtering which must explored. It doesn’t cover encrypted traffic, file sharing, email or chat which is how much of this material is circulated. And motivated people will find ways to circumvent a filter using proxy servers or encrypted tunnels.

Then there’s an argument about to what extent censorship is acceptable in a democratic society. If the censorship goes beyond child sexual abuse, where does it stop? Political sites? Who decides on what gets censored? And how transparent and accountable is that system?

A mature society should largely be able to self censor and know why it’s important. Yes there must be rules. And they should be enforceable. But preventing the sickness of proliferation of child sexual abuse imagery through a voluntary opt in agreement amongst ISPs is one thing. Establishing a blacklist of banned sites that is kept secret from the public and widens beyond child pornography is another.

Last week in Australia, former High Court judge Michael Kirby criticised the Federal Government’s internet censorship agenda, saying it could stop the “Berlin Walls of the future” from being knocked down.

In the last week an anti-censorship protest site www.stephenconroy.com.au was taken down by the Australian Domain Name Administrator (auDA) sparking outrage and claims of political censorship.

Prime Minister Kevin Rudd has allegedly lost thousands of twitter followers in the last few weeks over this issue.

Does this matter?

The online community is vast and spans geography, ethnicity, socio-economic differences, occupations and political affiliations.

But there are strong views on both sides and there are genuine concerns about the amount of unacceptable content available online, especially to our children. Nobody finds that palatable. The question is, what do you do about it?

There must be a line where common sense and the common good prevails. Governments are there to govern after all, by setting and implementing standards.

It seems to me that it’s best to deal with the facts. If you’re going to have a filter, will it work? Will it capture the material that you have identified needs capturing, will the people trafficking in this material be able to circumvent it? And what impact will it have on the ISPs? Will mandatory filtering work better than voluntary filtering?

All questions also relevant to the copyright debate. I wonder where our government sits on these issues right now.


The elephant in the room

Posted by Clare Curran on October 21st, 2009

Word has it that Telecom is under pressure from the Government to have a good think about structural separation. I have it on good information that Steven Joyce and Paul Reynolds (Telecom CEO) met late last week. And that separation was on the agenda.

What could that mean? A separation between the retail side of the business from the wholesale/networks and access sides? Perhaps even more than that, structural separation may also release value for Telecom shareholders. A separate Chorus with an unencumbered mandate may well be able to make a more active (and more useful) contribution to national plans for broadband infrastructure rollout and access.

Given the circumstances; major broadband decision imminent, reasonably radical proposed changes to the telecommunications services obligations (TSO), the fallout from the CEO salary bonus and Telecom’s attempts to reduce its service tech workforce and convert them to owner operators, you’d think there’d be some sort of shift in mindset from our largest telco.

But it doesn’t appear to be happening. I’ve been talking to lots of people and the views are pretty unanimous.

It’s like there’s an elephant in the room. And it’s the big question. What will Telecom do and what should it do around broadband? For the good of the company and the country.

So here goes. Three things. And they’re not all about Telecom.

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